KYC & AML Policy
Prior to funding or initiating withdrawals, every Mining AI investment platform account undergoes verification. This section details our verification procedures, which documents we recognize, expected timelines and your responsibilities.
- Identity checks on every account
- Documents handled confidentially
- Ongoing transaction monitoring
On this page
- What KYC means
- What AML means
- Why verification is required
- Accepted documents
- Verification steps
- How long it takes
- Why a check can fail
- Ongoing monitoring
- Your obligations
- Questions
What "Know Your Customer" means
Know Your Customer (KYC) is the standard process by which a financial service confirms that a client is a real, identifiable person, and that the information provided at registration is accurate.
In practice, KYC at Mining AI investment platform means we collect and confirm a small set of basic facts about you: your full legal name, your date of birth, your country of residence, your contact details and the payment method you intend to use. We compare the details you typed into the sign-up form with the details shown on the documents you upload.
What we do not do
We will never request your internet banking credentials, complete card PIN, or system access permissions. Our staff members are instructed never to solicit such information. Should you receive a request for these, it did not originate from us and must be reported via our abuse reporting mechanism.
What "anti-money laundering" means
Anti-money laundering (AML) encompasses the procedural safeguards financial institutions implement to ensure their services are not exploited for criminal proceeds, illegal financing, or concealment of fund origins.
AML safeguards extend beyond single-instance verification procedures. They encompass account risk categorization, screening for sanctioned entities and politically-exposed persons, transaction pattern monitoring, documentation retention, internal reporting of questionable conduct and, where legally mandated, notification to regulatory bodies.
Should AML requirements and customer requests diverge, AML requirements prevail. Consequences may include transaction postponement, supplementary documentation requests, or account limitations pending resolution.
Why verification is required
- 01
Legal obligation
Services that hold or transmit client funds are generally required to identify their clients before providing the service. This is not optional and applies to every account without exception.
- 02
Protecting your money
Verification ties an account to one identifiable owner. It makes account takeover far harder, and it means withdrawals can only be sent back to a payment method proven to belong to you.
- 03
Keeping the platform clean
Screening eliminates restricted entities and opaque structures from the system, thereby safeguarding all other platform participants.
- 04
Faster payouts later
An account verified up front does not have to stop for checks at withdrawal time, which is when delays are least welcome.
Which documents are accepted
We ask for up to three categories of document. Files should be colour images or PDFs, fully in frame, unedited, with all four corners and all text legible.
1. Identity document
An officially issued photo credential displaying your photograph, complete legal name, birth date, credential identifier and validity expiration. Acceptable documents include passports, state-issued identity cards, or photographic driver's licenses. Documents must be current and not lapsed.
2. Proof of address
A recent document, usually issued within the last few months, showing your name and your residential address as it appears on your account. Typical examples are a utility statement, a bank or card statement, a local tax or municipal notice, or an official letter from a public authority. Post-office boxes and addresses belonging to someone else are not accepted.
3. Proof of payment method
Documentation proving the payment method is registered to you. For bank cards, submit a card image displaying your name, initial six digits and final four digits, expiration date, with remaining numerals and CVV concealed. For bank transfers, supply a bank statement or account verification showing your name and account number. For digital payment services, provide a profile screenshot displaying your name and service account identifier.
Formats and file size
Upload limits, accepted file types and any additional document requests are shown in the verification area of your account. Documents in a language other than the account language may require a translation; the compliance team will tell you if that applies.
The verification steps
- 01
Register
Create the account with your real legal name, date of birth, country of residence, email and phone number. Details that do not match your documents are the most common cause of delay.
- 02
Confirm contact details
Confirm your email address and, where requested, your phone number. This proves the contact channels belong to you.
- 03
Upload your identity document
Upload the pages that carry your photograph and personal data. Some checks include a short liveness or selfie step to confirm the document belongs to the person holding it.
- 04
Upload proof of address
Provide a current acceptable document bearing your name, dated at your registered residence location.
- 05
Confirm the payment method
Provide proof of the instrument you will use to fund and to receive withdrawals.
- 06
Screening and review
Our compliance team reviews the file, runs the required sanctions and risk screening, and either approves the account or asks for a correction.
- 07
Confirmation
You receive a notification once the account status changes. The current status is always visible in the verification area of your account.
How long a check takes
Most complete submissions are reviewed within a few hours to a couple of business days. Files that need a second look, a translation or an additional document can take longer.
Processing duration fluctuates based on submission frequency, document quality and additional verification requirements. The timeframe assigned to your account and current document status display within your account dashboard - rely on that figure rather than estimates from alternative sources.
- Submissions lacking edits, completely legible and unaltered receive expedited processing.
- Submissions made outside regular hours are scheduled for the following business day.
- Enhanced review, where required, adds time and is communicated to you.
Why a check can be rejected
A rejection is usually a document problem, not a judgement about you. In most cases you can simply re-upload and the account is approved on the second attempt.
| Reason | How to fix it |
|---|---|
| Image blurred, cropped or glare-covered | Photograph in natural light, positioned flat against a contrasting background, with all boundaries in frame. |
| Document expired | Upload a currently valid document. |
| Account name or birth date misaligns with credentials | Correct the account details, or explain a legal name change with supporting proof. |
| Proof of address too old or not in your name | Provide a recent qualifying document issued to you at your registered address. |
| Payment method belongs to a third party | Use an instrument in your own name - third-party funding is not accepted. |
| Image altered, portions obscured to conceal details, or digital photograph of a display screen | Submit an unmodified original image or PDF. |
| Residence in an excluded jurisdiction | Account establishment is prohibited; consult our regulatory information page for broader context. |
Should the outcome be ambiguous, reach out to our support team for clarification. Where applicable law permits, we shall provide explanation.
Ongoing transaction monitoring
Verification is not a one-time event. Accounts and transactions are monitored for as long as the relationship lasts.
What is monitored
Account deposit and withdrawal behavior, payment method substitutions, jurisdiction or communication modifications, transactions inconsistent with your initial profile, and activity flagged by our analytical systems.
What can happen as a result
- A requirement for current documentation or clarification concerning fund provenance.
- A temporary hold on a specific transaction while it is reviewed.
- Adjustment of the limits published in your account.
- Restriction or closure of the account where the law requires it.
Records
Identification data and transaction records are retained for the period required by applicable law after the relationship ends, and are handled in line with our Privacy Policy. In certain circumstances the law prevents us from telling a client that a report has been made.
Your obligations
- Give accurate, current and complete information, and keep it up to date.
- Direct only your personal funds via your personal payment methods - never utilize another person's assets or accounts.
- Keep one account only, and keep your credentials private.
- Respond to document requests within the timeframe stated in the request.
- Tell us promptly if you change country of residence, legal name or payment method.
- Report any suspected unauthorised access to your account immediately.
Submitting falsified or altered documents is a serious matter. It leads to closure of the account and, where applicable law requires, notification of the competent authority.
Where to ask questions
Before submitting additional materials, reach out to our team if anything herein requires clarification or you need the precise status of your verification.
Who reviews my documents?
A trained compliance reviewer. Files are stored on restricted systems, and access is limited to staff who need it for the check.
Can I start before I am verified?
You can register and explore the account, but funding, trading and withdrawals depend on the verification status published in your account.
Do I have to verify again later?
Likely. Credentials lapse, locations change and regular revalidation constitutes standard AML practice. We shall notify you should resubmission be necessary.
How do I contact the compliance team?
Use the contact route on our contact page and mention "KYC" or "verification" in your message, together with the email address on your account. Please do not send document images by unsecured channels - upload them in the account area instead.
Get verified once, cleanly
Ninety per cent of delays come from three things: a blurred photo, an out-of-date address document, and a payment method in someone else's name. Fix those and most checks pass first time.
Need help with a document?
Our support team can tell you exactly which file was rejected and why.
- Visit the verification area within your account first.
- Subsequently contact support using your account-registered email address.